Conflict Resolution
Vocational training requires years of trained industry professionals to get the job done. We are delivering vocational training for more than 20 years and became the most trusted vocational training provider in Australia. our experienced trainers make sure to deliver you the quality training that can make a difference in your career. We are currently working with many Australian leading employers to make sure our course outline fulfils market need.
Who should do this training?
Supervisors, Managers Team Leaders and all those wishing to learn about how to deal with conflict in the workplace
Who should do this training?
Supervisors, Managers Team Leaders and all those wishing to learn about how to deal with conflict in the workplace
How long does the course go for?
The duration of this workshop can be between half-a-day and one-day, depending on your needs.
What is the cost?
Special rates can be negotiated for programs conducted by Training Services Australia on behalf of our clients, exclusively for their personnel.
When is the course available?
Training sessions can be arranged at a time and date suitable to your business.
Are there any course pre-requisites?
No qualifications are necessary to participate in this workshop.
What topics are included?
- About conflict
- Causes
- Identifying conflict
- Stages of conflict
- Understanding our response to conflict (passive, aggressive, assertive)
- Developing your assertiveness
- Approaches for dealing with conflict
- Four steps to resolving conflict
- Skills to support effective conflict resolution
- Empathy
- Controlling your own emotions
- De-escalating anger
- The HEAT technique
What about homework and assessment requirements?
There is no homework or assessment in this one-day workshop.
Need more information?
For further information you can contact us here or call us on 03 93620333.